Warranty Policy
Yanxun Display provides B2B after-sales support for qualified monitor and display products. Warranty details are confirmed by product type, order agreement and destination market requirements.
Warranty scope
- Warranty covers eligible manufacturing defects under normal use conditions.
- Warranty period and service method are confirmed in the quotation, invoice or order agreement.
- Some projects may support replacement warranty options up to three years when agreed in writing.
Not covered
- Damage caused by misuse, unauthorized repair, improper installation, accident, water damage or transportation handling after risk transfer is not covered.
- Consumables, cosmetic wear and damage caused by external accessories may be excluded.
- Warranty does not cover losses caused by delayed installation or third-party service costs unless agreed.
Claim process
- Buyer should provide model number, order information, failure description, photos or videos for analysis.
- Yanxun Display may request returned samples or additional tests before confirming a replacement or repair plan.
- Replacement parts, replacement units or repair guidance are arranged according to the confirmed case result.
Quality support
- Products pass functional testing and ageing checks before shipment.
- For project orders, additional inspection requirements should be confirmed before production.
- After-sales communication is handled through the sales contact or Collaboration@yanxundisplay.com.
Need confirmation?Request written terms before placing an order
Final order terms are confirmed by quotation, proforma invoice or written agreement.
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